Frequently Asked Questions
What are your hours of operation?
Our dispatch office is open Monday thru Friday 10:00am to 8:00pm; Saturdays and Sundays from 9:00am to 8:00pm. Our vehicles run 365 days a year, 7 days a week, 24 hours a day. If you have an emergency or require immediate assistance after business hours our service will give you an emergency number to call.
How far in advance should i book my wedding?
As soon as you have confirmed your wedding date, church and reception location it is a good idea to book your limousine. Our Bentley is booked for the wedding season very early on so you will want to make your reservation as soon as you have your information
How far in advance should i book my prom?
Prom season is very short and there is usually more than one school having a prom on the same weekend so as soon as you know the date of your prom you will want to book your limousine. Limousines for proms are historically completely booked by the beginning of March.
Can i pay cash for the trip?
Cash is always accepted; however we do need to have a credit card on file to hold a reservation.
How do I make a reservation?
Simply call our office with a credit card number or fill out the online reservation form to have a reservation specialist contact you. Reservations require a deposit to hold the vehicle, the deposit will be charged at the time of booking. If you would like to pay by check we still need a credit card number to hold your reservation. All payments must be received 10 days prior to your event.
How do I know what size vehicle is best for my event?
Our vehicles are rated by the number of passengers they are allowed to hold. A2Z Limousine has sedans (2-3 passengers), stretch limousines (up to 6 passengers), super stretch limousines (up to 14 passengers), SUV's (up to 6 people), passenger vans (up to 14 people), super stretch SUV's (up to 14-26 passengers),mini buses (22-32 passengers) and motorcoaches (32-60 passengers). For the best comfort for your event you should subtract 2 from the above numbers (except for sedans). If you are booking airport transportation, please be aware of the amount of luggage your party has, if you have 8 people going to DFW airport with a lot of luggage you would want to consider using the 14 passenger SUV or our 14 passenger van for the most comfort.Our vehicle capacity is rated on average size person. Our vehicles have a seat width of 17.5 inch per passenger. The customer is responsible for larger than average guests, and should plan accordingly. If you have larger people in your party, you will need to compensate people for room. If you need more than one vehicle to accommodate your party, please contact us to make those arrangements. A2Z Limos shall not be liable for refunds in connection with or arising out of seating capacity.
Is there a mininum hourly requirement?
There is a three hour minimum in most cases such as nights out on the town and weddings. There is a six hour minimum during the heavy travel seasons, (proms, holidays and special events). There are exceptions for airport transfers and most corporate services. Please call us with specific questions regarding hourly minimums. Let us tailor the trip to your needs.
What are acceptable methods of payment?
Cash, Visa, Mastercard, American Express, Diners Card. Checks with prior approval only. We reserve the right to deny anyone service who cannot provide the proper identification at the time of payment.
What is your cancellation policy?
Cancellations are subject to penalties. Any deposits (cash, checks or credit card authorization) will be non-refundable for any reason, if any cancellation occurs from renter’s side. Cancellations made within 1 month prior to service date will not be responsible for the remaining balance – you just loose a deposit. Any contracts canceled within less than 1 month prior to the service date will be responsible for the full amount of the balance due.
What if my vehicle rented in not available on the date of my trip?
A2Z Limos shall make every effort to provide a vehicle that is identical (in terms of model, size, color, etc.) to the customer’s REQUEST. However, A2Z Limos does not GUARANTEE that an IDENTICAL vehicle will be available for customer’s use, and shall not be liable if an IDENTICAL vehicle is not available on the date of service. A2Z Limos does not GUARANTEE the year, color, passenger capacity, model, type, or brand of vehicle. A2Z Limos will, at its discretion, dispatch a vehicle subject to availability on the day and time of service.
When does the reservation drive time begin?
Charges begin from the scheduled time of pickup and continue until the minimum hourly requirment has been fulfilled or until the last drop off, whichever is greater. In the event that the customer wants to change the time of the itinerary, they may do so, only if A2Z Limos can accommodate other clients that booked with A2Z Limos prior to or after the said time. Extended times for all rentals must be cleared with the chauffeur in advance and are subject to availability.
Are there any fees for damages or excessive wear by passengers?
Should the customer or their passengers vomit or leave other bodily fluid in the vehicle, the customer will be charged $500 directly to the credit card on file. A2Z Limo's chauffeur will gladly pull over at any time – as long as it’s safe – when instructed to do so. Similarly, the customer's credit card shall be charged $500 for any spills, and or burns in interior, etc… that require excessive clean up. This fee is necessary to cover costly cleaning charges, and the time the vehicle cannot be used. Customer authorizes their credit card on file to be charged immediately if this were to so happen.
What is your policy on alcohol?
A2Z Limos strictly enforce State and Federal Laws and will maintain a zero tolerance compliance policy that no alcoholic beverages can be consumed or used by any person not of legal (21) drinking age. It is unlawful for minors (under age 21) to possess alcoholic beverages and such behavior will result in immediate termination of service with no refund. Authorities and parents will be notified. Guests of legal drinking age are welcome to bring their own alcohol in vehicles, at the discretion of the chauffeur. A2Z Limos reserves the right to terminate this privilege at any time during service, at which point alcohol will be kept in the trunk of the vehicle until the end of the service.
Is smoking in the vehicle allowed?
All chartered vehicles must remain smoke free at all times. Any party found smoking will be charged a $400 minimum fee, and at the discretion of the driver will result in termination of service with no refund.